At Scribd (pronounced “scribbed”), we believe reading is more important than ever. Join our cast of characters as we build the world’s largest and most fascinating digital library: giving subscribers access to a growing collection of ebooks, audiobooks, magazines, documents, and more. In addition to works from major publishers and top authors, we also create our own original content exclusively for Scribd users. Our community includes over 1M subscribers in more than 190 countries. Join us in turning screen time into quality time!
About the Role:
The product team is looking for a driven, innovative, and experienced Product Management leader to be an advocate for users in creating a high quality account experience that improves the overall service.
To succeed, our service must provide value to users whether they’re joining, rejoining, using, or cancelling the service. We want Scribd to be highly personalized and relevant to our users, and above all, easy to use. It’s a big challenge, and the role comes with incredible opportunity for impact. In this critical role, you will help define how we optimize for the account experience and help shape the next generation of the product.
We are looking for a product leader who is comfortable using data to develop priorities and assess results while also demonstrating a deep understanding of customer needs and wants. Work with customer support, research, marketing, and other partners to understand and empathize with the evolving needs and wants of subscribers around the worldInspire and influence the team by describing and then reinforcing the product strategy and goals, then developing a consolidated product roadmap for Account-related areasLead the team through the process of identifying & validating assumptions, developing hypotheses, and bringing those hypotheses to life through testing, measurement, and iterationBe a key part of a dedicated agile team with design, data analysis, engineering, & project management to deliver amazing service to our customersCommunicate progress and strategic evolution through regular presentations to senior executives and partnersWork with data science and analytics counterparts to build business cases and interpret AB test resultsLead projects related to improving the overall quality of our service, including but not limited to account creation & password management, cancel & rejoin flows, profile pages, fraud reduction, root-cause elimination for frequent support issues, and user preferencesBe an internal leader for understanding, articulating, and solving complex business problems related to user accountsThe opportunity to make a big difference: Scribd is different from other subscription companies both because of the breadth and depth of our content library as well as the extent of our organic global user base We have a unique opportunity to help our subscribers find and enjoy a wide variety of media through the use of both proven and cutting edge technology, bringing high-quality content at a fair price to readers around the worldA drive to improve quality for users while achieving business goals3+ years experience in product management or system developmentExcellent written and verbal communication skillsFamiliarity with customer support teams and root cause analysisFamiliarity with both quantitative (e.g. AB testing and data analytics) and qualitative (e.g. user testing, card sorts, interviews) research methods (preferred)Experience in subscription business models (preferred)Strong public speaking and presentation skills (preferred)Data analysis experience, MBA, or equivalent (preferred)
This position can be remote or in one of our offices. The product team is based in San Francisco.