Serco is seeking an Instructional Designer II to conduct end-user needs assessment and performance assessment, analyze results to determine learning needs and performance gaps.
Other duties include:
Consults with clients to identify new requirements and strategies.
Works with the instructional design team (instructional designers, graphic artists, programmers) and project and program manages to design responsive training and/or performance support solutions and schedules.
Demonstrates advanced knowledge of the ISD process and fosters design innovation. Captures and diagrams workflow processes, conducts task analysis and workflow observations.
Participates in visual design, prototyping, and usability testing and evaluation. Reviews products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow.
Works under the supervision of the Project Manager or the Senior Instructional Designer to develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions.
Possesses excellent writing skills and demonstrates the ability to coordinate and work effectively with subject matter experts.
Displays organizational skills and the ability to prioritize multiple tasks for themselves, while demonstrating the initiative to complete projects with minimum supervision.
Some travel to processing sites and Virginia headquarters may be required.
Bachelor's degree and/or 5-7 years of experience in lieu of degree. Bachelor’s Degree and/or experience must be in Instructional Systems Design, Education, Training/Curriculum Development or a related field.
Able to clearly understand and convey processing workflows and software.
Experience with data entry and/or call centers is preferred. Comfortable working in a matrixed environment.
Technical and Core Competencies:
Demonstrated ability with word-processing, spreadsheet and presentation tools (e.g. Microsoft Word, Excel, and PowerPoint).
Working knowledge of at least one development tool (e.g. Dreamweaver).
Broad knowledge of the field of human-computer interaction and performance-centered design.
Demonstrated ability to present complex information clearly, strong oral and written communication skills, strong skills presentation, facilitation, interpersonal and client interaction skills, meticulous attention to detail, demonstrated ability to act a technical editor, proven experience as a team player.
Familiar with standard concepts, practices, and procedures within a particular field.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of tasks.
Works under general supervision.
A wide degree of creativity and latitude is required.
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has approximately 8,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).