Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Senior Product Manager to drive our vision forward.
You'll help us execute on our mission of reimagining the digital services our government provides. Working directly with government and across Nava’s engineering, design, and business teams, you’ll create experiences that improve the lives of millions of Americans. You care deeply about end users, and are passionate about crafting simple and usable solutions.
You'll provide strategic guidance, mentorship and leadership to a team of product managers in order to execute on our mission. You'll be responsible for setting direction, removing obstacles and barriers, assessing business impact, as well as managing and coaching a team of Product Managers who work on specific feature areas.
You will have significant strategic impact and will be uniquely positioned and empowered to make a huge impact on Nava's mission to reimagine how our government serves its people.
You can work remotely, or work from one of Nava’s offices in DC, SF, or NYC.
Opportunities and Challenges
Nava provides opportunities to do meaningful, impactful, mission-oriented work. As a public benefit corporation, we have a social mission written into our founding charter. The people who work at Nava have a fiduciary duty to our stated mission: to improve access, effectiveness, and simplicity of government services. We see this as an opportunity, but it is also important to highlight the challenges we face in advance.
You will be working within the government ecosystem, which means working dynamically, with other government contractors and civil servants. Working with people outside of Nava means you'll likely encounter different working styles, cultural norms and be responsible for maintaining order and focus without authority. At the same time, working as part of a larger team allows us to deliver on projects of larger impact, scale and complexity.
The government contracting ecosystem is a compliance-driven multi-stakeholder environment – particularly when compared to the operating environments for companies of our size in the private sector. Successful members of our team understand how to be innovative within this environment. Finding and recommending ways to improve the ways in which government digital services are procured and built is one of the highest-leverage ways we fulfill our mission.
Define the vision, goals, and measures of success for the products and services you manageGrow and support a talented team of Product Managers who take pride in building high-quality, high-impact products and services that drive Nava's mission forwardWork with designers, business analysts, project managers and technical leads to discover and synthesize market research, user needs, business requirements, and technical approachesDefine the direction, scope, and priority of projects, from high level initiatives to specific features, user stories, and business metricsWork closely with cross-functional teams to develop and ship projectsProactively socialize, iterate on, and build buy-in for product initiatives with the team, government partners, and other contractorsCollaborate with the project management team to prioritize roadmap and inbound units of workRepresent Nava’s outcome-centric and user-centric approach in discovery meetings with agencies and contractorsUnderstand and communicate the needs of end users and population segments we serve and government partners we work withMeasure product progress towards business goals or user needs and translate data insights into actionMake tactical decisions to improve the design, define requirements, and generate stakeholder buy-in for our desired path forwardProven leadership managing and growing a team of 2+ Product Manager director reports, including performance managementDemonstrated interest and experience in coaching and mentoring, helping their team to define strategies and solutions instead of telling them the answersAbility to influence decision-making at all levels within an organization, using a variety of skills and toolsStrong bias towards action; ability to step up into team gaps and ambiguous situations to structure the team’s action planAbility to execute with incomplete information; great product instincts and an ability to create order from divergent needsAbility to identify market trends and shifts that will affect product direction, and updating plans based on future expectationsAbility to generate very strong product plans and build buy-in across more than one team, including government partners and other contractorsExcellent written and verbal communication skills for technical, user experience, and project management trade-offs; enthusiastic and structured communicatorAn adaptive, empathetic, collaborative, and positive mindsetExperience: At least 5 years of experience as a Product Manager owning a portfolio of productsEducation: Due to contractual requirements, this role requires a Bachelor's Degree (in any discipline).Residency: Lived in United States at least 3 years out of the last 5 yearsYou will be required to obtain a public trust clearance.