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IT Helpdesk Analyst

|  Posted on:
September 14, 2021

IT Helpdesk Analyst

IT Helpdesk Analyst
Full Remote
50000 US Dollar - 100000 US Dollar
Bachelor or Master

Job Details

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

Don’t have a ton of knowledge about GitLab yet? Don’t worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

  • Triage all IT related questions as they arise

  • Build a knowledge base of IT practices and pragmatic problem solving in the handbook

  • Perform Account management for password resets and lockout

  • On call support for immediate software and hardware issues during local business hours

  • Diagnose computer errors and provide technical support

  • Troubleshoot software and hardware

  • Respond to requests for access to various company applications

  • Support Weekly IT Onboarding Sessions for new Team Members

  • Train end-users how to setup and use new technologies

  • Provide technical support over Slack, Zoom or Web

  • Work with offboarded team-members to remediate hardware

  • Previous working experience as an IT Help Desk Analyst for at least 2 years

  • Experience with Google Workspace, Okta, Slack, and Zoom

  • Some experience with endpoint management software like Jamf, or Google MDM

  • Hands-on experience supporting Mac, Linux, and ChromeOS

  • Some experience with scripting in Bash, Python, or Ruby

  • Experience working with Git and/or Gitlab

  • Excellent communication and interpersonal skills

  • Customer-oriented and patient

  • Ability to use GitLab

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

Hiring Process

To view the full job description and hiring process, please view our​ ​handbook​. Additional details about our process can also be found on our ​hiring page​.


Country Hiring Guidelines

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Your Privacy

For information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.


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