Requisition #: 12534
Functional Area: Product Management; Project Management
Employment Type: Full-Time
Work Options: Remote / Work from Home in the US
Work Hours: Standard business hours
The Product Manager is responsible for leading service line offerings in J. J. Keller's Managed Services area, an outsource services department, dedicated to helping our clients focus on their core competency by partnering with them to manage their regulatory compliance and risk. This team has several new offerings and enhancements on the road map and has experienced steady growth for the past several years. This is a key position in helping to drive growth, contribute to the organization's goals, and make a difference for our clients.
The Product Manager is responsible for designing and launching new product/service offerings and/or functionality within existing offerings. This includes managing the on-going product/service lifecycle, understanding the back-office systems to support product/service offerings; gathering and prioritizing customer requirements; defining service vision; gaining expertise in the competitive landscape and collaborating with internal teams to develop and launch offerings at market speed.
This position may work remotely from a home-based office within the US.
- Delivers results in line with the following key metrics/accountabilities:
New service launch objectives
Customer satisfaction, loyalty, and retention targets
New service revenue and growth targets
Oversees product development and monitors trends that indicate the need for new/enhanced products and services.
Participates in customer/market needs analysis and manages the existing assigned line by delivering product enhancements that address those needs.
Collaborates with internal stakeholders on the creation of a product roadmap for all product and services within the assigned line.
Develops and manages processes that transform business requirements into detailed product/service requirements and leads cross functional teams in product definition and design.
Leads the successful launch of assigned product/service offerings (new development, life cycle management of current offerings and applicable back-office systems).
Partners with the Development team throughout the development process to ensure a high quality, on-time delivery of features and functions that meet customer / market expectations.
Develops pricing strategies to maximize market share and maintain profitability. In some areas, pricing strategies are a collaborative effort with Marketing and Portfolio Management.
Represents J. J. Keller at industry and market events to educate, inform and garner feedback on assigned products and services.
Participates in establishing and managing the Customer Loyalty Index for the assigned line of products and services, and collaborates on product plans and strategies based on periodic survey results.
Manages expenses in line with departmental budgets and corporate business conditions.
Enforces and supports all company policies and procedures. Fully supports the company's commitment to safety and the environment and strives to maintain a clean, healthy and safe workplace.
4+ years in a product/service design, product/service manager, or project management role, preferably for a commercialized customer-facing offering.
Prior experience working with business software applications, preferably including business-to-business websites and back-office systems.
Demonstrated experience in writing requirements for business software applications, including business-to-business websites and back-office systems.
Prior experience in a leadership role strongly preferred.
Bachelor's degree required in Marketing, Business or a Technology field.
In lieu of degree, may consider an additional 4 years of experience in a product management or project management role.
Demonstrated experience with designing or managing the functionality of client-facing portals.
Demonstrated experience with the integration of business systems (i.e. back-office systems and client-facing portals) and how integration impacts the user experience (i.e. data integrity, etc.)
Ability to develop and implement growth plans and programs. Strong verbal and written communication skills.
Strong organizational and time management skills.
Ability to break down deliverables into specific development activities and to accurately estimate delivery dates and project costs. Understanding of product management processes and methodologies.
Solution and team oriented, with the ability to lead and influence others.
Ability to work with diverse, cross-functional teams throughout the organization. Knowledge of complex Sales processes related to technology-based products or services. Ability to recognize sales channel capabilities and package products accordingly.
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices or customer sites may also be required, depending on assignment.
At J. J. Keller, we are Difference Makers because the work we do truly matters. We protect people’s lives every day. In fact, more than 90% of Fortune® 1000 companies rely on J. J. Keller to help create safe work environments. Our associates have named J. J. Keller as a Great Place to Work® four years in the running. View our CAREERS video to learn more about being a Difference Maker at J. J. Keller and click here to learn what our associates have to say about life as an associate at J.J. Keller.
Thank you for your interest in career opportunities with J. J. Keller & Associates, Inc.! If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
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J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.